Troubleshooting

Problem: No Lights / No Display

Possible Cause 1: No Power to Device

On first connection with a USB cable and power applied, the device will display a splash screen (with version info) and the backlight should pulse.

If this does not occur:

• Verify the USB connection to your computer.

• Check the USB cable and ensure any powered hub is receiving power.

Possible Cause 2: Defective or Incompatible USB Cable

If the device powers (as above):

• Open Windows Device Manager and look under Ports (COM & LPT) for a new COM port entry.

• Note: Some USB cables provide power only (charging only) and do not support data transfer. Always use a known data-capable USB cable.

Note: If the device has been successfully connected to the simulator but aircraft power is off, no lights or display is expected.  You can confirm the device is connected through the AVNAV/SIM plugin menu.

Problem: Red [YD] Indicator

Cause: X-Plane is not running, or the required plugin is not installed correctly.

• Please re-check the plugin installation procedure was followed correctly - the directory structure is important.  When installed correctly you will find AVNAV/SIM in the X-Plane plugin menu.

Problem: Yellow [YD] Indicator

Cause: The X-Plane plugin is connected but not transmitting data.

• This is normal when the simulator is paused, in menus, or otherwise not actively running.